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General Questions (10) Downloading Questions (7) Uploading Questions (14) File Management (14) Account Management (4) MediaPro (18) Developer (1)

Knowledgebase

General Questions(10) Can I use MediaFire to backup files? How secure are sensitive and confidential files uploaded to MediaFire? How can I send a donation to MediaFire? Can I search the files of other MediaFire users? I shared a file/folder via e-mail. The person never received the e-mail. What is MediaFire's privacy policy? Can I link directly to files on MediaFire? Can I host my web site on MediaFire? How do I embed links to my MediaFire video files on a website or blog? What if I find my copyrighted material on MediaFire?	Downloading Questions(7) A URL was shared with me. How do I download files from MediaFire? Can I resume a disconnected download? Can I use a download manager/accelerator to download files from MediaFire? How many files can I download at one time? How do I open rar and zip files? How do I play FLV files? Mediafire Document View	Uploading Questions(14) What types of files can I upload to MediaFire? Why can’t I upload files larger than 200 MB with a free account? Can I upload files via FTP? Which applications cause problems when uploading files to MediaFire? Why can't I upload password protected archives? How long will my uploaded files be stored? What types of images can be uploaded to MediaFire? Upload Options How do I upload files using the drag and drop feature? Virgin Media Customers Experiencing Upload Problems Failure of Large File Uploads Large File Uploads Can I upload a folder of files from my computer? Talk Talk Customers Experiencing Upload Issues
File Management(14) What are public files and folders? What are password-protected files? How do I sort my files? What is the purpose of the Description field for files? What are private files and folders? How do I create a new folder? How do I delete files or folders? How do I move files or folders? How do I rename files or folders? Is it possible to password-protect a folder? Why do my images display as a black box in my account but are viewable when downloaded? The URL Format for Shared Files and Shared Folders How do I update a file? The My Files Page is Slow to Load Immediately After Logging Into My Account.	Account Management(4) What do I do if I forgot my MediaFire password? How do I change my password? How can I delete my MediaFire account? Customizing a MediaFire Account	MediaPro(18) How does Rollover Bandwidth work? What is Direct Linking (aka Hot Linking)? Why are the stats on the ‘My Files’ page and ‘My Account’ page different? What payment methods are accepted? Why are Pro accounts charged for bandwidth? How do I cancel my MediaPro account Creating A Dropbox Limitations of the Bulk Downloader Features of the MediaPro Account How do I change my credit card information? Direct/Hot Linking -Disabling Auto-Hotlinking Is it possible to pay for just one month as a MediaPro user? How do I get an Invoice for MediaPro services? How does the 30-day Money-Back Guarantee work? Failure of Large File Uploads Why do some of my advanced statistics not show the country of the downloader? Bulk Downloads on a MAC Large File Uploads
Developer(1) Downloader Agent API

Talk Talk Customers Experiencing Upload Issues

MediaFire is not blocking and/or using a third party tool to block traffic from Talk Talk. We receive traffic from thousands of ISP's worldwide and only Talk Talk users are experiencing this difficulty. This can be proven by attempting to access MediaF...

Can I upload a folder of files from my computer?

Web browsers do not currently support uploading a folder of files. A workaround to this issue would be to zip or compress the contents of the folder into a zip file that can be uploaded. MediaFire recently introduced an upload tool that will allow u...

How do I get an Invoice for MediaPro services?

MediaFire does not send manual invoices. An Invoice Summary can be printed from the Payment History under Account and Billing. To print a copy of the Invoice Summary: 1) Select My Account 2) Pick Account and Billing 3) Choose Payment Histor...

How does the 30-day Money-Back Guarantee work?

To take advantage of the 30-day Money-Back Guarantee, when signing up for a MediaPro or a Business account, select the option to pay monthly. If a user is not satisfied with our service, contact us prior to 30 days from the date he/she subscribed to re...

Mediafire Document View

Mediafire now offers a Document View feature which allows you to preview your document files online without having to download them first. While the feature is still being perfected, we have determined that this feature will only be available with Goog...

Virgin Media Customers Experiencing Upload Problems

Virgin Media customers who usually are able to upload files to MediaFire have at times experienced problems due to Virgin Media and the United Kingdom government enforcing security laws. Virgin Media customers should contact Virgin Media directly to no...

Large File Uploads

MediaFire Pro users have a maximum upload file size of up to 4 GB. MediaFire Business users have a maximum upload file size of up to 10 GB. Having the latest versions of Google Chrome, FireFox, and Internet Explorer improves the chances of successfu...

How do I update a file?

Updating a file gives the user the option to submit a new version of a file and retain the same Sharing URL and Download count. 1) Upload the new version of the file into the folder containing the original. 2) Select both files, press the "Open...

Bulk Downloads on a MAC

The most recent versions of Chrome and FireFox require OS X 10.5 (Leopard) or later. The latest version of Safari requires OS X 10.6.8 (Snow Leopard) or later. The MAC Tiger OS is MAC OS X 10.4 or 10.4.11. The latest versions of the major browsers will...